Getting Along with Other People

How do we get along with people with opposing personality, likes and dislikes? That is not going to be easy. The following article might provide some new approaches to make that job a little easier.
Relating to Other People

Managing Stress@Work

Do you know how to manage stress at work? We all face stress, yet many of us have no idea how to cope with it. Read the booklet through the following link:

Stress At Work: Information Booklet

Joy of Work

Self Improvement

PickTheBrain.com is an interesting site that offers a broad approach to self improvement including any and all experiences that contribute to a fuller life. This site will help you use the power of your own mind to create the life you deserve.


Pick The Brain

Business Ethics

Passion

Passion

Passion about Work

Managing Your Customer and the Your Workplace

EXPERT Magazine is a training & development and meeting planning publication, providing articles and resources to make organization more effective.

A Crash Course on Customer Service

Learn to say "No"

Building Trust with Your Customers

Expert Magazine

Managing Your Time

To be successful in your career you need to master the skills of managing your Time.
You should learn to:
- Identify the main obstacles to effective Time Management in your daily role..
- Understand the nature of Time Management.
- Understand a range of tools, techniques and concepts for Time Management.
- Use apprpriate techniques to build an effective Time Management process

Read the book using the link below:
Making the Most of Your Time: Going Beyond To-Do Lists By Rajesh Setty

Toastmasters Clubs in Singapore

Public speaking is an important skills. Regardless of what we are doing, each one of us need to master the art of public speaking. What is the best way to learn how to communicate well? try joining a ToastMaster Club. For a club close to you try the link below:



ToastMasters Clubs in Singapore

For Your Reading Pleasure

Start reading. Thee following links provide some interesting PDF books for your reading pleasure. Enjoy it

The Happy at Work Manifesto
By Alexander Kjerulf
Happy at Work

When You Absolutely, Positively Should NOT Use Email: A Civilized List
by David Shipley and Will Schwalbe
A Civilized List


Forget Formulas: How Managers are Fooled in their Search for Success
By Phil Rosenzweig
Forget Formulas

The Greening of Business: Recent Trends & Remaining Hurdles
By Andrew Winston
The Greening of Business

Customer Service - Where do we get started?

Every business organisation knows the importance of customer service standards. Some simply stay with a practical but a powerful GST approach - Ask their employees to Greet, Smile and say Thank You. When every business start incorporating GST in their service standards, you no longer enjoys a competitive advantage. Is there a way to stand out from the rest of crowd? You have to make sure every employee at all levels are actively involved in making their service speacial and unique. Employees at all levels with differing abilities can actively participate in proving customer service. If you want your employees at all level to go for the extra mile, then ask each one to watch this video in the link provided below.

If you are keen to get a in-house customer service excellence workshop for your organisation then: Send E-Mail to Centre for Creatve Thinking. Clients from Malaysia may call: 012-3479113 as well as email for details.

Customer Service Excellence - An Inspiring Video

Developing The Leadership Potential Within You

Is it possible to develop the leadership potential within you? First you must belief that you have the potential for becoming a leader. It is that belief that becomes the basis when unfolding the leadership potentrial within you.

A thorough self awareness of your strengths and weaknesses is the first step if you are keen to develop the leadership skills. Seeking feedback form your friends, colleagues and close family members is one way to assess your strengths and weaknesses. If you are not so comfortable seeking feedback from thes egroup, then stepping aside and learning to self relflect is another option. You should be able to identify a number of assessment tools you can use to identify your areas of expertise, strengths and weaknesses.

Complete the assessment tool below to gain a better understanding about yourself:

Know yourself

Understanding Leadership

Then start with the leadership development plan referred in the following document:

Developing The Leadership Within You

Understanding Leadership

EQ versus IQ

Does IQ really that matters? How important is the EQ skills. Though the term Emotional Intelleigence was coined in 1990 by 2 researchers, it was the publication of Daniel Goleman's book on EI that popularised the concept. View the BBC video.

Battle of the Brain

Understanding Chinese Mind and Chinese Culture

The link from the University of Texas Austin, will be useful in acquiring an understanding of the chinese culture and business practices. It covers a whole range of chinese practices, you will find it useful.

Understanding Chinese Culture and Business Practices

Managing Work related stress

Stress is something we are unable to avoid completely. It is important to learn how to cope with the stress encounters we face in our work. You will find the following document useful.

Understanding Work Related Stress

Writing Resume - Getting it Right

How do we get a potential employer become interested in us? When you see an advertisement for a job opening and decided to follow-up with your resume you must remember a number of important factors. Try and follow the following guidelines and visit the links provided at the end of this posting:

Never send a standard resume to an employer. You should customise your resume to a particular job opening.

Read the advertisement(s) carefully. Pay attention to the details about the nature of the job. Recognising the key duties and responsibilities is a critical first step before you get your first draft of your resume.

List down the key words from the advertisement. These key words should be in your resume, when documenting your experience.

In the process of documenting your work and professional experience, you should highlight your personal experience relating to the key duties and responsibilities stated in the resume.

Use actions verbs reflecting to the key duties and responsibilities. Use the search engines to locate the powerful action words.

Highlight your critical skills and professional qualifications. Whenever possible adopt a 'Functional Resume', as this will enable you to highlight your specific expertise.

If the advertisement states that candidates with certain skills or experience are preferred and you do hold them, then you should emphasise those skills and qualifications more prominently in your resume.

Do an Internet search for help and guidance in getting your resume right.


Getting Your Resume Right

Arul John Peter

Managing Stress at Work

Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many feel the demands of the workplace have become too much to handle. The financial impact of stress on corporations is staggering. This workshop explores the causes of such stress, and suggests appropriate initiatives for the company and its employees to undertake.

As employees we need to:

* Understand that stress is an unavoidable part of everybody’s life
* Recognize the symptoms of over stress
* Identify those situations in your life that cause stress
* Identify those actions which add to our stress
* Develop strategies for managing stress
* Develop techniques for dealing with the situations that can’t bechanged


Visit the following site to learn how to cope with the stress in your life.
Stress Management

Mayo Clinic Stress center

Tools for Better Decision Making

We face problems and opportunities all the time. This would mean we need to make choices. Making choices is about making decisions. Unfortunately making decisions is not always easy, unless we master the skill using some reliable tool. Inmeetings we are always under pressure to make decisions. Unfortunately, when inadequate time was spent in problem identification and solution development, the quality of decision making suffers.

When you have to make a decision in your next regular management meeting, because it has been in the agenda for sometime, just ask “Are we ready for making a decision?”. Unless everyone can answer with confidence that they are in a position to say 'YES' you should not rush into making decision.

We should familiarize ourselves with a number of decision making tools that can be used to evaluate each ideas. For a start try the following website:

Force Field Analysis

Prioritization Matrix


Arul John Peter
Centre for Creative Thinking

Leadership in Business

Carly Fiorina, former CEO of HP discusses the leadership concept. It is a very interesting speech. According to her leaership is about building capability,collaboration and character.


Leadership and Choice by Carly Fiorina