Self Improvement

PickTheBrain.com is an interesting site that offers a broad approach to self improvement including any and all experiences that contribute to a fuller life. This site will help you use the power of your own mind to create the life you deserve.


Pick The Brain

Business Ethics

Passion

Passion

Passion about Work

Managing Your Customer and the Your Workplace

EXPERT Magazine is a training & development and meeting planning publication, providing articles and resources to make organization more effective.

A Crash Course on Customer Service

Learn to say "No"

Building Trust with Your Customers

Expert Magazine

Managing Your Time

To be successful in your career you need to master the skills of managing your Time.
You should learn to:
- Identify the main obstacles to effective Time Management in your daily role..
- Understand the nature of Time Management.
- Understand a range of tools, techniques and concepts for Time Management.
- Use apprpriate techniques to build an effective Time Management process

Read the book using the link below:
Making the Most of Your Time: Going Beyond To-Do Lists By Rajesh Setty

Toastmasters Clubs in Singapore

Public speaking is an important skills. Regardless of what we are doing, each one of us need to master the art of public speaking. What is the best way to learn how to communicate well? try joining a ToastMaster Club. For a club close to you try the link below:



ToastMasters Clubs in Singapore

For Your Reading Pleasure

Start reading. Thee following links provide some interesting PDF books for your reading pleasure. Enjoy it

The Happy at Work Manifesto
By Alexander Kjerulf
Happy at Work

When You Absolutely, Positively Should NOT Use Email: A Civilized List
by David Shipley and Will Schwalbe
A Civilized List


Forget Formulas: How Managers are Fooled in their Search for Success
By Phil Rosenzweig
Forget Formulas

The Greening of Business: Recent Trends & Remaining Hurdles
By Andrew Winston
The Greening of Business

Customer Service - Where do we get started?

Every business organisation knows the importance of customer service standards. Some simply stay with a practical but a powerful GST approach - Ask their employees to Greet, Smile and say Thank You. When every business start incorporating GST in their service standards, you no longer enjoys a competitive advantage. Is there a way to stand out from the rest of crowd? You have to make sure every employee at all levels are actively involved in making their service speacial and unique. Employees at all levels with differing abilities can actively participate in proving customer service. If you want your employees at all level to go for the extra mile, then ask each one to watch this video in the link provided below.

If you are keen to get a in-house customer service excellence workshop for your organisation then: Send E-Mail to Centre for Creatve Thinking. Clients from Malaysia may call: 012-3479113 as well as email for details.

Customer Service Excellence - An Inspiring Video